Responsibility:

• Lead and inspire our front-line customer service team
• Ensure every customer leaves with a smile (and the right Apple product)
• Handle escalations with professionalism and problem-solving finesse
• Support training, scheduling, and performance feedback
• Champion the Apple brand and uphold the highest service standards

Requirement:

• 2+ years of customer service or retail leadership experience
• A genuine love for tech and Apple products
• Strong communication and team management skills
• A calm, solution-focused attitude under pressure
• Passion for building great customer relationships