Responsibility:

• Resolve IT support requests from employees and provide friendly, knowledgeable assistance
• Answer employee questions regarding computer systems (macOS & Windows)
• Gather and analyze data to diagnose system issues
• Modify configurations, settings, and permissions to resolve computer or network problems
• Generate sign-ins and set up accounts for new hires during onboarding
• Install and update software, hardware drivers, and ensure systems are up to date
• Keep employees informed on the status of their service requests
• Log all service requests and maintain accurate ticket records
• Monitor and report on all IT systems, including:
  • CCTV systems
  • Networking infrastructure
  • End-user devices

Requirement:

• Network engineering certification or diploma
• Proficiency with both macOS and Windows operating systems
• Hands-on experience with CCTV systems
• Familiarity with Mikrotik, Unifi, and Rujie routers
• Strong problem-solving skills and a proactive attitude